Question 1

Is Mellow Escapes a certified and licensed company?

Accepted Answer

Mellow Escapes, LLC is an independently owned agency and an operated affiliate of Cruises and Tours Unlimited, operating under a CLIA and IATAN.  With the affiliation, we are registered under the state of Florida, California, and Iowa.  Mellow Escapes Limited Liability Company is registered under the state of Georgia.

Question 2

Do I need a passport?

Accepted Answer

Yes, a passport is needed for all Caribbean travel except for travel to St. Thomas, St. Croix, St. John, and Puerto Rico as they are US territory. Passports are required to remain up to date and cannot expire within months of your travel date.  Please visit our passes page to read more about passport requirements.

Question 3

Do you book AirBnBs?

Accepted Answer

Mellow Escapes is not partnered with AirBnB, however an agent can assist with booking certain villas in particular destinations. Please email to inquire before completing the quote request form.

Question 4

What airlines do you book?

Accepted Answer

We book all major airlines except for Spirit and Frontier Airlines.

Question 5

Can I book my own airfare?

Accepted Answer

We understand that some may want to fly with airlines that we do not book or you may “have the hook up.” LOL. So, yes, we can book resort-only escapes.

Question 6

Do you book cruises?

Accepted Answer

At this time we do not book cruises, however we are reconsidering adding it back to our service. Stay Tuned…

Question 7

What are your hours of operation?

Accepted Answer

We are available 24/7 via email.  We reply in a timely manner, but please allow up to 1 business day for an email response.  You can email us at info@mellowescapes.com.(mailto:info@mellowescapes.com)  Phone calls can be scheduled.

Frequently Asked Questions